Shipping policy

📦 Shipping Policy

Thank you for shopping with [SIMON]! We aim to deliver your orthopedic knee pillow quickly, safely, and affordably. 

🚚 Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order has shipped.

🔎 Tracking Your Order

Once your order ships, you’ll get an email with a tracking link. You can also log into your account to view order status.

📬 Lost or Delayed Packages

If your tracking hasn’t updated or your package is delayed more than 5 business days beyond the estimated date, contact our support team at [simoncushion01@gmail.com].